1. Order Cancellation
After the order is successfully paid, you can check the status of your order in your account order details.
If the order is not yet packed for shipment, you can cancel the order in your account order details. After the order is cancelled, the full amount will be refunded to your payment account within 1-2 business days. The exact time for refund depends on your payment method.
If an order has been packaged for shipment, the order has been processed and the package cannot be returned, therefore the order cannot be cancelled. If a return is required, we will contact the courier company to intercept the delivery, but the resulting courier costs will be fully borne by the customer.
If you are sure you want to cancel a shipped order, please contact us at [email protected]. You can arrange to return the product by mail after you receive it and email the product order number and logistics number to [email protected]. The resulting return shipping costs and other additional costs will be borne by the customer.
2. Return validity
Our returns are valid until 30 natural days after the arrival of the Foldable Gripper. If you receive the Foldable Gripper more than 30 natural days, we will not be able to provide you with a return or exchange.
Brand new Foldable Gripper products purchased on our website that do not affect secondary sales. Returns of Foldable Gripper can be made by contacting customer service within the return period.
If a return is requested due to a product quality issue with a Foldable Gripper, shipping costs will be the responsibility of YRW INSTRUMENT INC.(Man-made, externally damaged products are not accepted Returns). If there is no product quality issue, the return shipping cost will be borne by the customer.
YRW INSTRUMENT INC will not charge you to relist items.
3.What if the product is damaged in transit?
We are sorry that you did not receive the complete Foldable Gripper. Please send your unboxing video and proof of purchase to [email protected] and we will arrange an exchange or full refund.
Proof of purchase: Product order number purchased through YRW INSTRUMENT INC.
4. How do I return a product?
If you find a quality problem within 30 natural days of receiving the Foldable Gripper product, please send your proof of purchase and a photo of the product quality problem to [email protected]. Returns can only be made when YRW INSTRUMENT INC confirms the return request.
The return of Foldable Gripper must be in new condition.
The return of Foldable Gripper must include the original packaging.
If the return of Foldable Gripper does not meet the above requirements, the return may be refused.
Proof of purchase: the order number of the product purchased through YRW INSTRUMENT INC.
Warning
Please be sure to contact us prior to returning a Foldable Gripper or it will not be processed.
If there is no product quality issue, return shipping costs will be borne by the buyer for personal reasons such as not liking/wrong color, etc.
YRW INSTRUMENT INC is responsible for returns due to defective/damaged/lost/incorrect items and return shipping costs will be borne by YRW INSTRUMENT INC. YRW INSTRUMENT INC will not charge you to re-shelve your product.
5. Return Address
To return a Foldable Gripper, please contact us at [email protected] prior to returning the Foldable Gripper, stating the reason for the return and providing an invoice or picture to confirm the order number. Once the return request has been confirmed, please return the Foldable Gripper to the return address.
Our return address is 962 CRANNOG WAY, CONROE, Texas, United States.
In order to process your refund in a timely manner, please be sure to send a return notification email to
[email protected] and include the following information.
Name of the courier company
Tracking number
6. How do I pack my return?
Please contact us before returning the Foldable Gripper. Please return our Foldable Gripper products in the original packaging to ensure that the Foldable Gripper is not easily broken during the shipping process. We will check the product carefully after receiving the Foldable Gripper, and if the Foldable Gripper is not damaged, we will arrange a refund for you.
7. What if the returned product is damaged in transit?
The returned Foldable Gripper products must be brand new and not affect secondary sales at the time of return, if not, please forgive us, we will not arrange a return for you.
If the Foldable Gripper is damaged or lost during the return shipping process, please contact the courier company to make a claim.
We recommend that you carefully check that the product packaging is intact when processing your return, and take detailed photos and videos of the goods of Foldable Gripper to keep evidence that the goods are in good condition before mailing.
8. When will the refunded amount arrive?
When you have processed the return, please send the order number of the product and the return logistics number to our email address: [email protected]. The refund process will start once the returned Foldable Gripper reaches YRW INSTRUMENT INC‘s warehouse and is successfully inspected. The refund amount will be returned to your payment account within 1-2 business days. The exact refund time depends on your payment method, so please be patient. If it is late, please contact us.
9. Delayed or lost refunds
If you have not received your refund after 2 business days, please check your payment account again first. Then contact your account company as it may take some time for your refund to be officially issued. If you have done this and have not received your refund 10 business days after we issued it, please contact us at [email protected].